My Clinic

Patient retention

Demo

Recalls won

Patients brought back by the system

Recalls won (90 days)
141
↑ 18% vs previous 90 days
Revenue from wins below
£6,245
most recent 14 reactivations
Median days to rebook
9
from first outreach touch
Best channel
SMS
46% of wins, 1.4 touches avg

Wins per month

Patients reactivated by recall outreach

Recent reactivations

Patients who were lapsing and came back after outreach

PatientTreatmentRebookedWas lapsed byWon viaRevenue since
Freya Lindqvist
Botox12 Jul 202638dSMS1 touch£223
Adam Whitfield
Bruxism5 Jul 202642dEmail1 touch£288
Lucy Danvers
Botox27 Jun 202618dEmail3 touches£476
Rosie Aldercott
Fillers24 Jun 202673dCall3 touches£1,020
Anika Rahman
Botox17 Jun 202640dEmail1 touch£507
Leo Castellano
Hair10 Jun 202649dSMS1 touch£425
Poppy Winchester
Fillers4 Jun 2026107dCall3 touches£370
Sara Novakova
Botox29 May 202621dSMS2 touches£214
Chloe Bannister
Botox23 May 202613dEmail3 touches£245
Imogen Sylvester
Fillers18 May 202642dEmail1 touch£933
Ryan Delaney
Bruxism11 May 202634dEmail3 touches£303
Zainab Osei
Botox7 May 202644dEmail2 touches£218
Harry Loxley
Hair1 May 202669dSMS3 touches£820
Ella Wycombe
Botox25 Apr 202657dEmail1 touch£203

A "win" is a patient who was past their recall window, received outreach, and attended a new appointment within 30 days. Revenue is attributed to the recall only for that first returning visit.