My Clinic

Patient retention

Demo

Overview

Retention performance across all treatment types

Revenue recovered by recalls£44,926↑ 23% vs previous 12 months · appointments that would otherwise have lapsed
Due this week
9
approaching recall window
Overdue
12
↓ 9 vs last month
Recall response rate
52%
12-month trend

Recovered revenue by month

Value of appointments booked from recall outreach

Recall funnel

Last 90 days

Due for recall412
Contacted36188%
Responded21459%
Booked15673%
Attended14190%

34% of due patients went on to rebook.

Recovered by treatment

Last 12 months

Botox£17,880
Fillers£9,048
Bruxism£4,867
Hair£13,131

Today's priorities

Most valuable patients to contact

Full list →

  • Grace Middleton

    47d overdue · £1,240 lifetime

    Botox

  • Charlotte Everly

    37d overdue · £3,040 lifetime

    Fillers

  • Eleanor Bexley

    35d overdue · £2,080 lifetime

    Botox

  • Daniel Ashworth

    35d overdue · £1,580 lifetime

    Hair

  • Jack Ellsworth

    27d overdue · £1,725 lifetime

    Bruxism

  • James Calloway

    20d overdue · £1,960 lifetime

    Hair

Live activity

Sync, sends and replies

  • Pabau sync completed: 3 new appointments ingested

    09:41

  • Recall SMS sent to Patient #44217 (Botox, 12d overdue)

    09:36

  • Patient #42980 replied YES, handed to booking workflow

    09:14

  • Booking confirmed: PRP session, Thu 10:30

    08:52

  • Daily recall list generated: 14 patients queued

    08:30

  • Recall email opened by Patient #46102 (Fillers)

    Yesterday

Patient states:ActiveDue soonLapsingLapsedRecall windows: Botox 84d · Fillers 168d · Bruxism 98d · Hair 112d